Application Support Engineer - SaaS, AWS

Oxford, England, United Kingdom · Technology

Description

Are you a customer facing Application Support Engineer who enjoys working with people of all backgrounds?

Have you supported users of a bespoke product, ideally SaaS, or product on the Cloud?

Can you put technical issues into concise technical reports for developers to solve?

We’re keen to speak to anyone who is technically curious, wants to solve problems and can easily communicate on a technical level.

The Role

As Application Support Engineer, you’ll be providing support of our workforce tasking solution to end users from a variety of backgrounds.

The Application Support Engineer will need to confidently speak to end users to understand issues and get the root of them. As well as figuring out what an issue is, you will need to put this into concise technical reports for the development team. You’ll be involved in creating, reviewing, testing and confirming configurations for new deployments.

Requirements

Ideally the Application Support Engineer will have worked with end users, supporting them in the use of an application or product. Working closely with end users to scope out what features may be required for further releases. To be a problem solver, understand issues and be able to relay this information to a technical team.

If you are a people person with a drive to deliver dependable and impactful software systems and a proven ability to be concise about technical issues, we can provide training on all of the below:

The Company

Navenio are filling a massive gap in the market for indoor location services, be part of a team who develop smartphone based indoor localisation technology. While the technology could be beneficial to many market sectors, Navenio are focussing on bringing this innovative, infrastructure free technology to healthcare services, across the UK to improve the quality of healthcare services and lower healthcare costs for society.

Benefits

Benefits of working with Navenio are not just working within a great team to build awesome products; there are budgets for training, conferences and books. You’re given responsibility for your work and freedom to get it done whilst still having a supportive environment.

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